Shipping Plicy

hank you for choosing Michael Schmid GmbH! Our shipping policy is designed to provide you with clear information regarding the delivery of your orders. Please read this policy carefully to understand your rights and responsibilities.

1. Processing Time

Order processing time is 1-3 business days. Once your order has been processed, you will receive a confirmation email with tracking information.

2. Shipping Areas

Currently, we offer shipping to the following areas:

  • Germany
  • Other European countries (specific countries can be added as needed)

If you wish to have your order shipped to another region, please contact our customer service team at service@michaelsch.com.

3. Shipping Methods

We use the following carriers for shipping:

  • DHL
  • UPS

You will receive detailed shipping and tracking information once your order has been processed.

4. Shipping Costs

Shipping costs are calculated based on the total amount of the order and the destination. The specific fees are as follows:

  • Within Germany: Free shipping for orders over €50, €5 shipping fee for orders under €50.
  • Other European countries: Free shipping for orders over €100, €15 shipping fee for orders under €100.

5. Delivery Times

Estimated delivery times are as follows:

  • Within Germany: 1-3 business days
  • Other European countries: 3-7 business days

Please note that the above delivery times are estimates and may be subject to delays due to factors such as weather conditions, carrier issues, etc.

6. Damaged or Lost Goods

If your goods are damaged or lost during shipping, please contact our customer service team promptly. Please report any damage or loss within 48 hours of receipt, and we will assist you in resolving the issue to ensure your satisfaction.

7. Contact Information

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us:

Michael Schmid GmbH
Theodor-Storm-Str. 7
93051 Regensburg
Germany
Email: service@michaelsch.com

Thank you for choosing Michael Schmid GmbH! We look forward to providing you with excellent service.